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Evidence Guide: ICTTEN317 - Locate, identify and rectify telecommunications network faults

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN317 - Locate, identify and rectify telecommunications network faults

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for fault- finding activity

  1. Obtain approval for site access from customer or site owner prior to site entry
  2. Identify existing and potential site hazards, assess risks and implement risk control measures
  3. Determine, from documentation or discussion with appropriate personnel, work to be undertaken, including reported fault location
  4. Prepare testing in consultation with others affected by proposed work and sequence work according to established enterprise procedures
  5. Obtain required materials for testing, reporting and rectification work according to established enterprise procedures and job/work ticket requirements
  6. Obtain required tools, equipment and testing devices according to enterprise procedures and check for correct operation and safety
Obtain approval for site access from customer or site owner prior to site entry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify existing and potential site hazards, assess risks and implement risk control measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine, from documentation or discussion with appropriate personnel, work to be undertaken, including reported fault location

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare testing in consultation with others affected by proposed work and sequence work according to established enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required materials for testing, reporting and rectification work according to established enterprise procedures and job/work ticket requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required tools, equipment and testing devices according to enterprise procedures and check for correct operation and safety

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct network fault-finding activities

  1. Establish nature of fault through analysis of source and available information
  2. Select and safely use appropriate test equipment to locate, diagnose and analyse fault
  3. Conduct tests according to test equipment operating instructions and requirements, and ensure diagnostic process does not compromise integrity of network element or system
  4. Identify and test for faults efficiently without damage to equipment, circuits, surrounding environment or services
  5. Evaluate test results to determine cause of fault/s using appropriate methods and processes
Establish nature of fault through analysis of source and available information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and safely use appropriate test equipment to locate, diagnose and analyse fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct tests according to test equipment operating instructions and requirements, and ensure diagnostic process does not compromise integrity of network element or system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and test for faults efficiently without damage to equipment, circuits, surrounding environment or services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate test results to determine cause of fault/s using appropriate methods and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action identified fault/s

  1. Rectify faults or escalate to appropriate personnel according to test results and enterprise procedures
  2. Confirm that fault rectification meets network performance requirements/levels
  3. Use escalation process for dealing with unexpected situations according to enterprise procedures
Rectify faults or escalate to appropriate personnel according to test results and enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm that fault rectification meets network performance requirements/levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use escalation process for dealing with unexpected situations according to enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report fault-findings and rectification

  1. Close out fault and update records using applicable work management systems
  2. Restore worksite according to enterprise procedures
  3. Notify appropriate personnel when work has been completed and obtain sign-off
Close out fault and update records using applicable work management systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore worksite according to enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify appropriate personnel when work has been completed and obtain sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge